Eligibility
In order to be eligible for Sparks, you must be a UK resident for the entire period for which you are a Sparks customer and unless you are an M&S employee, you must be aged 18 years or over. No corporate or business use or participation. Colleagues may be excluded from any aspect of the reward scheme at any time at our discretion. See individual Benefit terms and conditions for more information and qualification. Eligibility will be revoked and we may withhold Benefits if your account is terminated.
Activation and Registration
Your account is not transferable once activated. Activate and register your Sparks account at marksandspencer.com/sparks with your Sparks number and email address to receive your Benefits. You will need to provide a valid mobile or landline number and postal address. Without a valid email address, you will not receive all the regular Benefits associated with Sparks. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.
Rewards and Benefits of Sparks
As a Sparks customer you will have access to a variety of Benefits, you just need to use your Sparks when you shop either online or in store (excluding BP Connect, Applegreen and Channel Island stores). Each Benefit is free to participate in. You will receive offers and promotions personalised to you. By using Sparks, you will also be eligible to receive a variety of Benefits such as: (i) receive the value of your shopping for free at the checkout for all transactions which do not include: a) alcohol in Scotland and Wales; b) gift cards; or c) Pay with Me* ("Qualifying Transactions"); (ii) the chance to get thousands worth of shopping for free in M&S e-gift cards; and (iii) product giveaways (such as product gifts from our in-store bakery and apothecary). We will also reward our most loyal customers with "little treats" as a thank you. Recipients of these Benefits are selected at random from all eligible Sparks customers. Inclusions and exclusions will apply and are subject to change. Details of the current Benefits can be found here nd this will be updated from time to time.
*Pay With Me is a convenient and optional way to pay for your shop in selected participating stores where an M&S colleague can process the payment for your shop on a handheld device away from a fixed till point
Benefits may change from time to time, they are subject to availability and if necessary, may be substituted by M&S. Product giveaways are redeemable in store only and may be time limited. We reserve the right to withhold Benefits due to eligibility. Colleague Discount card holders shall not be entitled to receive the e-gift card Benefit. Benefits are non-exchangeable, non-transferable and no cash alternative is offered. M&S reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the Benefits at any time if it believes that the draw to select a Benefit recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the draw). Benefits are awarded randomly by an algorithm to a prescribed average and therefore the frequency with which each Benefit is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your benefit. For the avoidance of doubt, the promoter of the Benefits is M&S, of Waterside House, 35 North Wharf Road, London, W2 1NW.
M&S shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any Benefit or other entrants, including those that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a Benefit or the awarding of any Benefit; (b) any loss or damage arising from or in connection with the allocation of a Benefit; (c) any act or omission of any third party; or (d) any other events beyond M&S’ control that may cause the allocation or awarding of the Benefits to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence.
If you select a Sparks-supported charity or good cause at registration, M&S will donate 1p (one pence) to your chosen cause for each transaction you make with us, excluding refunds. This donation is made to the Charities Aid Foundation (registered charity number 268369) who will, in its discretion pass on your donation to your chosen cause. From 10th October 2023 any new or existing customer who has not selected a Sparks-supported charity or good cause at registration will have their donations sent to Young Minds (Charity Numbers 1016968 & SC039700). You may change your chosen cause at any time by logging into the M&S App, visiting Sparks and clicking the ‘Change Charity’ link under your chosen charity. From time to time, M&S may increase the value or frequency of charity or good cause donations as part of a time limited campaign or activity. M&S will give notice to customers of these campaign or activities via in store and online marketing messages.
Termination
You can terminate your account online at marksandspencer.com within your account by giving us notice. On termination any and all benefits accrued will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms. If your account has been inactive for 12 months or you have duplicate accounts under the same Sparks customer identification number we will review it and, in our discretion, may choose to suspend your account. If your account has been inactive for 4 years or more, then we may, at our discretion, terminate your Sparks account. Please note that, if your Sparks account is terminated, any Sparks Pay account that you have entered into with Marks & Spencer Financial Services plc ("Sparks Pay"), will also be terminated.
Making changes to Sparks
We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via the M&S app, SMS, email or postal communication where we have been provided with contact details by you. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.
We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email or postal communications). Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, will also result in withdrawal or cancellation of any linked Sparks Pay. These terms are correct as of March 2024, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.
How to contact us
If you have any questions about the reward scheme, then please visit our website at https://www.marksandspencer.com/c/help-and-support/contact
How we may use your personal information
Your personal information obtained by us in connection with the reward scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy (available here). In particular, it will be used to administer the reward scheme, provide you with Benefits and to keep you updated by post, email and text messaging. By joining the reward scheme, you agree to receive post, email and SMS updates from us about the reward scheme and your Benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528).
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the reward scheme and our dealings with you in the courts of England and Wales, unless your address is in:
- Scotland (where it will be dealt with by the courts of Scotland); or
- Northern Ireland (where it will be dealt with by the courts of Northern Ireland).
- The terms are in English and any communications we send to you will be in English
Your Statutory Rights
Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile. Sparks is a trade mark of the promoter Marks and Spencer plc of Waterside House, 35 North Wharf Road, London W2 1NW © Marks & Spencer. All rights reserved.
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