FULL TERMS & CONDITIONS These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by participating all entrants will be deemed to have accepted and be bound by the Terms and Conditions. The Promoter takes data protection seriously. By entering this Promotion, entrants confirm that they have read the Privacy Policy and agree to these Terms and Conditions of the Promotion. By submitting any information required as part of their entry into the Promotion, entrants agree to their information being held and processed in accordance with the General Data Protection Regulation and the Data Protection Act 2018. Please retain a copy for your information.Promoter and Data Controller is Arla Foods Limited (Company Number 02143253) whose registered office is at 4 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB.Eligibility The promotion is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland, excluding Isle of Man and Channel Islands) who are aged 18+.This promotion excludes employees and their families of Arla Foods (“the Promoter”), subsidiary and affiliated companies, their agencies and anyone professionally connected with this promotion.No purchase necessary.Internet access is required.There is a maximum of one (1) x Arla LactoFREE prize bundle per person during the entirety of the promotion. The Dream Wellness Escape prize can be won in addition to an Arla LactoFREE prize bundle.Maximum one (1) x entry per person, per day during the entire promotional period. Anyone trying to circumvent this rule by using alternative details will be disqualified from this promotion.Entries (bulk or otherwise) made from trade, consumer groups, agents, third parties or syndicates will not be accepted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of programme, application, script, brute force or any other automated means, that person’s entries will be disqualified, and any prize awarded will be void. Core Promotional Period The core promotional period for the Dream Wellness Escape holiday prize for two people and the Arla LactoFREE Prize Bundles starts at 00:00 on 18.03.2024 and ends at 23:59 on 28.04.2024.All valid entries received within the core promotional period as outlined above will be entered into a prize draw for the chance to win one (1) Dream Wellness Escape holiday prize for two people. There are also thirty-nine (39) x Arla LactoFREE Prize Bundles available to be won. The prize draw will take place within 7 days of the core promotional period close date. Winners will be notified via the email address that they used to enter the promotion within 7 days of the prize draw date. Late Entry Promotional Period After the core promotional period, there will still be an opportunity to win one (1) x Arla LactoFREE Prize Bundle in the late entry draw. The late entry promotional period will run from 00:00 on 29.04.24 to 23:59 on 12.05.24. The late entry draw will take place within 7 days of the late entry promotional period close date and will include all valid entries received during the late entry draw period. The winner will be notified via the email address that they used to enter the promotion within 7 days of the late entry prize draw date. Entries, depending on times and dates, will be accepted into the relevant promotional draws detailed. Entries are valid for the applicable draw only and will not roll over. Prize draw entries outside of the stated promotional periods will be rejected. Entry Requirements To enter the prize draws for your chance to win the Dream Wellness Escape holiday prize for two people, during the core promotional period or an Arla LactoFREE Prize Bundle during the core and late entry promotional periods, entrants must:Visit https://www.arlafoods.co.uk/brands/lactofree/wellness-promotion and follow the instructions;Enter their full legal name, phone number and email address;Entrants will be entered into the core or late entry draw according to the time and date of entry. Incomplete, illegible, invalid, misdirected or entries received outside any promotional period will not be accepted. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete, damaged or lost due to technical reasons or otherwise. Entrants who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. Prize DetailsPrizes available to be won are as follows:a. There is one (1) x Dream Wellness Escape prize available to be won online at https://www.arlafoods.co.uk/brands/lactofree/wellness-promotion in the core promotional period. The prize is the for the winner and one guest.b. There are thirty-nine (39) x Arla LactoFREE Prize Bundles available to be won online at https://www.arlafoods.co.uk/brands/lactofree/wellness-promotion in the core promotional period.c. There is one (1) x Arla LactoFREE Prize Bundle available to be won online at https://www.arlafoods.co.uk/brands/lactofree/wellness-promotion in the late entry promotional period.d. There are forty-one (41) x prizes available to be won in total. 15. The Dream Wellness Escape holiday must be used against one (1) holiday only, which the winner can select one (1) from four (4) options available. Packages are offered with a maximum duration of 7 nights. The holiday package options are:a. Bali Discovery Tour package includes:Return economy class flights – UK / DenpasarReturn airport transfers – Airport / hotelInternal hotel transfers – Hotel / Hotel2-night 3* Candi Dasa hotel accommodation sharing a twin / double room5-night 3* Sanur hotel accommodation sharing a twin / double roomDaily BreakfastPrivate yoga session£200 spa packageATOL or ABTA protection b. Yoga in Thailand package includes:Return economy class flights – UK / PhuketReturn airport transfers – Airport / hotel7-night 4* hotel accommodation sharing a twin / double roomDaily BreakfastPrivate yoga session£200 spa packageATOL or ABTA protection c. Ibiza, 7 Pines package includes:Return economy class flights – UK / IbizaReturn airport transfers – Airport / hotel4-night stay at the 5* 7 Pines hotel sharing a Garden SuiteDaily Breakfast£350 spa packageATOL or ABTA protectiond. Ice Hotel, Sweden package includes:Return economy class flights – UK / Kiruna (indirect)Return airport transfers – Airport / hotel3-night stay at the ICEHOTEL – 2 nights in warm accommodation and 1 night in ice accommodation based on sharing a twin / doubleDaily BreakfastDogsled transfer from Kiruna AirportCross country ski tourNorthern Lights wilderness dinnerATOL or ABTA protection The Arla LactoFREE Prize bundles include:1 x Arla LactoFREE branded water bottle1 x Arla LactoFREE branded yoga mat1 x Arla LactoFREE branded pen1 x Arla LactoFREE branded A5 wellness notepad1 x Arla LactoFREE branded natural wax candle1 x Arla LactoFREE bento lunchbox3 x Arla LactoFREE cloud shaped branded post-it pads1 x paperback copy of ‘Good Vibes, Good Life’ book by Vex King3 x Arla Lactofree free product vouchersThe Dream Wellness Escape holiday must be booked through Cloud Nine Incentives who will use an ABTA bonded tour operator (i.e., excluding direct sell companies). The winner of the Dream Wellness Escape holiday will be contacted by Cloud Nine Incentives, who will work with the winner to create and book a bespoke holiday package. The winner(s) of the Arla LactoFREE Prize Bundles will receive an email containing a secure link to claim their prize within 7 days of the relevant draw date.Accommodation provided will be a minimum 3* rating or equivalent. The holiday prize is valid for travel until 1st June 2025, travel is excluded over Christmas, Easter and all Bank holidays, all travel is subject to availability, any government guidelines that might be applicable and the maximum budget as outlined within these terms. In the event that government restrictions and guidelines related to the COVID-19 pandemic prohibit the winner from fulfilling their Dream Wellness Escape For Two prize on the confirmed dates, the prize will be re-arranged for an alternative date. Please allow where possible a minimum of 6 weeks’ notice in which to book your prize – please allow more if possible. Some locations will require visas and inoculations. It is a winner’s responsibility to obtain these directly and this may be subject to additional cost. The winner must have a valid passport and have all necessary and relevant visas (if applicable) to travel to the chosen prize destination. If the winner has a UK passport, the passport must have an expiry date no less than 9 months following the dates of travel, unless otherwise specified by a pertinent regulation, more time may be required for other passports. Visa requirements are the sole responsibility of the relevant winner. The prize packages must be taken as a whole, flights and hotels cannot be redeemed separately. The winner and their guest must travel together on the same flight to the prize destination and stay in the same hotel. The winner and guest are responsible for all expenses not expressly stated in these Terms and Conditions as being included as part of the prize. All other costs and expenses incurred from the holiday including, but not limited to Covid-19 testing, additional travel, transfers, excursions, visas (if applicable), vaccines (if applicable), accommodation, meals and drinks as required, spending money, tips and other gratuities are the winner’s and their guest’s own Any changes made to the booking after confirmation incurs an amendment charge, which will need to be covered by the winner. All bookings must be made through: Cloud Nine Incentives Ltd, The Station, 7 High Street, Olney, Bucks, MK46 4EB. Tel: (0845) 121 4765 or email info@uponcloudnine.co.uk, ABTA No. L9097. It is recommended that holiday insurance is purchased at the time of booking. Cloud Nine Incentives will be able to assist in the provision of holiday insurance. Covid-19 cover as an additional insurance can also be included within the insurance options, but it will be the responsibility of the relevant winner to cover the costs associated. Cloud Nine Incentives act as agents – services provided are subject to the conditions specified by the suppliers. All prizes are non-transferrable, non-negotiable and non-refundable. No cash alternative is offered in whole or in part and the Promoter reserves the right to substitute any prize or part of a prize for an item of equal or greater value due to circumstances outside of the Promoter's control should any element of a prize be unavailable. Unless otherwise agreed in writing by the Promoter, the prizes will only be awarded directly to the winners. Winner Selection and NotificationAll valid entries from the core promotional period and the late entry period will be entered into the draws. Winners will be selected via an independently verified third party. An Arla LactoFREE Prize Bundle winner will be redrawn if they have won a prize bundle previously. The Dream Wellness Escape holiday winner will be contacted by Cloud Nine Incentives within 7 days of the core promotional period draw date. The winner will receive a phone call to the phone number they provided upon entry to the promotion. The winner will be required to provide proof of ID in the form of a valid passport. Upon successful claim, Cloud Nine Incentives will work with the winner to book their Dream Wellness Escape holiday prize. In the case that the Dream Wellness Escape holiday prize winner does not respond within 14 days of the win notification phone call, rejects their prize or are ineligible, a reserve winner will be contacted that was selected at the same time and using the same process as above. The process will repeat until an eligible winner is able to claim the prize Arla LactoFREE Prize Bundle winners will receive an email to the email address they provided upon entry within 7 days of the relevant draw date. The winner(s) will be required to click the secure link in the win notification email within 14 days, complete their address details and confirm their telephone number and email address in order for their prize bundle to be dispatched. Arla LactoFREE Prize Bundles will be dispatched within 28 days of receipt of a valid winner claim. In the case that any prize bundle winner does not respond within 14 days from the date of the win notification email, rejects their prize or are ineligible after the core promotional period draw or the late entry promotional period draw, a reserve winner, selected at the same time and process, will be contacted from the relevant draw period. A maximum of one (1) reserve will be contacted for each unclaimed prize. Entrants are encouraged to monitor their email account during this time in case they are a winner.General The Promoter’s decision is final regarding all promotional matters. The Promoter will not respond to any correspondence. It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion and on acceptance of their prize. The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or fulfilment of their prize. The Promoter is not responsible for the acts or default of third-party suppliers but will endeavour to resolve any issues that may arise. All entrants will be required to provide a genuine email address that is personal, valid and accessible throughout the promotion. If the specified information is not provided or is incorrect or an alias, the entry may be considered incomplete and therefore the Promoter reserves the right to invalidate the entry.If an email address becomes inaccessible during the promotion, the Promoter is not able to retrieve and amend any existing entries to a new email address.Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the promotion, assume any responsibility or liability for:Any incorrect or inaccurate information entry, or for any faulty, erroneous or failed electronic data transmissions;
Any unauthorised access to, or theft, destruction or communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
Inaccessibility or unavailability of the internet or the microsite or any combination thereof.Conduct of entry: The Promoter reserves the right at its sole discretion to disqualify any entrant found to be tampering with the entry process or the operation of the promotion; or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, modify or suspend the promotion or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to entrants in order to avoid undue disappointment.The Promoter reserves the right to verify all entries including but not limited to asking for home address and identity details (passport, driving licence or equivalent) which they must provide within 7 calendar days and to refuse to award a prize or withdraw prize entitlement, and/or refuse further participation in the promotion and disqualify the entrant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotion’s entry requirements or otherwise, where a entrant has gained unfair advantage in participating in the promotion or won using fraudulent means.By taking part in the promotion, winners agree that Arla Foods may contact them to ask whether they want to participate in marketing activities relating to the promotion. Such publicity may include, without limitation, the entrants name and/or if consent given, image of statements made by the entrants concerning the promotion and/or prizes obtained as part of the promotion.The Dream Wellness Escape holiday prize winner’s surname and county will be available by sending an email request to arlalactofree@promo-campaign.co.uk with ‘WINNERS LIST: ‘Arla LactoFREE Win a Dream Wellness Escape For Two’ in the subject line, for a period of 3 months after the winner is drawn. When contacting this email address, your request will be actioned in line with Arla Food’s Privacy Policy and the Promoter reserves the right to refuse any or all such requests. If the winner objects to their information being published, then they can contact the Promoter by emailing arlalactofree@promo-campaign.co.uk with the subject line ‘Arla LactoFREE Win a Dream Wellness Escape For Two promotion’. The Promoter nevertheless will disclose the information to the Advertising Standards Authority if required to do so.The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using a prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. The Promotion and these Terms and Conditions will be governed by the laws of the participating country but any disputes as to the meaning of these terms will be subject to the exclusive jurisdiction of the entrant's local courts. Data ProtectionThe Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. The surname and county of Dream Wellness Escape verified holiday prize winner will be made available as set out in Clause 46 above and winners can object to this by emailing arlalactofree@promo-campaign.co.uk. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click herefor the Promoter’s Privacy Policy. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to arlalactofree@promo-campaign.co.uk. All personal details will be deleted 3 months after winners are drawn from each respective prize draw. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
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